Customer service

About Boutique Skin Store



We are dedicated to providing you the best products at the lowest prices and have them delivered to you any where in Australia. We stock and sell only authentic product ranges that are only available through professional skin clinics.

We are constantly updating and adding to our product range to keep you the consumer looking and feeling your best at all times, after all your skin is the largest part of your body.

BSS releases additional discounted and valued-added offers on a monthly/bi-monthly basis. As these offers have additional reductions, no further coupons or discounts will be applicable on these offers - this includes our introductory offer for first time users. Should you try to redeem more than one discounted offer or deal or coupon code in one transaction BSS reserves the right to not allow the transaction to complete. In the event it falls through the cracks, you may be contacted and informed of your options, which may include additional payment.

Contact Us


Phone 1300 884 077
Fax 02 8021 9201
Email info@boutiqueskinstore.com.au
Web www.boutiqueskinstore.com.au

Refunds


Boutique Skin Store offers a full money back refund if you are dissatisfied with the unopened product and wish to return it within seven days of taking delivery. The return policy only applies to products that are returned unopened and packaging still in perfect condition.

Under no circumstances will refunds be awarded to open or used products, unless the product is suffering from a manufacturing fault. All of these cases will be referred back to the manufacture to be dealt with accordingly.

All costs involved in returning products are the responsibility of the customer. Refunds will occur on receipt and inspection of the returned product and will be charged back to the original credit card.

Customers are required to provide the following information with the returned product.

Name, Address, Email, Order Number and Reason for return.

Boutique Skin Store will endeavour to see to all refunds in a timely manner and process all returns in fair and just terms.

Delivery


All orders over $200 are entitled to FREE delivery via courier.

All orders under $200 will be charged a flat fee of $7.50.

If you would like your order Express Posted you have the option to select at the checkout screen at a flat rate of $10.

All deliveries will be sent out either via registered courier or Australia Post. All deliveries must be signed for, so it is requested that goods be sent to work addresses or a place that is most likely to have someone able to take receipt and sign for delivery. In the case of no one is available to take receipt of the delivery a calling card will be left and it is up to the customer to make contact with the delivery company to arrange another suitable time to take delivery of goods.

All orders will be processed and sent out in accordance with the normal working week.
In the case of missing items contact should be first mad with BSS so investigations can be made as to where about of missing items. BSS will ensure that we follow up on all missing item claims and ensure that you the customer are informed of its progress. As BSS has no control over the delivery times and duration of transit of goods we hold no responsibility should the goods not arrive in the expected time frame.

All products are carefully packed to ensure that no damage to goods will occur during transit.

BSS may at times send orders via Express Post at its own discretion, customers will not be charged for this service.

All orders being sent to PO Boxes MUST be sent via Express Post.

Terms and Conditions of the Boutique Skin Store Website
All material on this site, including, but not limited to images, illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned by Boutique Skin Store and its related companies. Material on this website is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Boutique Skin Store.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

Privacy



Boutique Skin Store customer personal details are never disclosed to third parties. Personal information is only ever handled or viewed by employees of Boutique Skin Store. All personal information is only used to process your order and to contact you for promotional purposes. You can opt out of this contact at any time by emailing info@boutiqueskinstore.com.au.

All transactions handled by Boutique Skin Store are protected by Secure Server Software (SSL) and no credit card details are stored in any form. You will have to re-enter you credit card details each time your purchase items, this ensures the safest possible method of online shopping.

Product Disclaimer



All products sold by Boutique Skin Store are 100% authentic products purchased from reputable wholesalers or directly from the manufacturer. We guarantee that all products are sent out in as new condition in original manufactures packaging.

We strongly recommend that all products be used in accordance with the manufactures instructions, as marked on the product. We hold no responsibility for the intentional misuse of any product that may result in harm to the user.  

Welcome to Boutique Skin Store, Australia's leading provider of discounted designer & professionally recommended skin care for men and women. Boutique Skin Store has a large supply of products from top brands. Developed by skincare professionals, Boutique Skin Store assists you in making the right skincare decisions at discounted prices. Finding the right skincare product for your skin has never been easier! Enjoy FREE shipping anywhere with Australia Post Express Post in Australia when you spend over $200.00, or $12 Flat-Fee for orders under $200.00. Buy discount essentials online with confidence.

All products sold at Boutique Skin Store are genuine and authentic, and are sold under licence from our registered and authorised medi-spa clinics Bronzalicious Tan|Skin|Body. ABN: 78 112 684 054. If you need to speak with a qualified skin therapist to help with your decision, we can be contacted at Bronzalicious Tan|Skin|Body clinics 1300 884 077.